Shipping & Delivery:
Delivery Information for the Republic Of Ireland:
We offer free next day delivery to any address in the Republic or Northern Ireland on all of our website orders over €30.* We use First Direct or An Post for deliveries to Ireland. Delivery method will be determined by Basecamp based on the value and size of the items ordered. Shipping methods used are listed below with estimated delivery times and other relevant information.
*All internet orders are packed & shipped as soon as possible. Orders are shipped Monday-Friday for delivery during business hours. Any order received before 1 pm will be despatched on the same day. Orders after this time may be dispatched the same day but this is not guaranteed. Delays may be experienced during certain times of the year and if this is the case we will contact you as soon as possible via email, however, we always aim to get your purchase delivered to you in the quickest time possible. Delivery times vary depending on where the goods are being sent to and the type of service that has been selected.
Delivery times are usually between 08:30 and 17:30 Monday to Friday. First Direct deliveries will need a signature on receipt and if there is no one present to receive the delivery a card will be left. For your convenience, we are happy to ship to your work address. Following the collection by First Direct from our store, we can provide online tracking information for your order.
Delivery Information for United Kingdom:
Orders from the UK or beyond will be shipped with First Direct Couriers. UK customers should receive their orders within 2-3 working days. We charge €20.50 to ship our online orders to all England, Scotland and Wales addresses. Tel: 00 353 1 4430800 (9.30am - 5.30pm) Monday to Friday. Please be aware that delays may be experienced during certain times of the year and if this is the case we will contact you as soon as possible via e-mail or phone.
Delivery times are usually between 08:30 and 17:30 Monday-Friday and online tracking information will be available following collection of your parcel from our store.
Delivery Information for Europe:
Please contact us for delivery times outside Ireland and the UK.
DHL use a number of zones to calculate shipping charges to countries in the European Union and these charges are shown below:
- Zone 2 - €28.00; Belgium, France, Germany, Luxembourg and Netherlands.
- Zone 3 - €32.00; Austria, Denmark, Finland, Italy, Portugal, Spain, Sweden.
- Zone 4 - €47.00; Norway, Switzerland.
- Zone 4A - €50.00; Bulgaria, Czech republic, Hungary, Poland, Romania, Slovenia, Lithuania, Latvia, Estonia.
- Zone 7 - €70.00; Russia (Moscow & St. Petersburg), Turkey.
Delivery Information for the United States:
We currently charge €70.00 ($94.00) to ship our online orders to the United States and Outlying Islands. No VAT is charged to US customers. We have successfully shipped online orders to the US - our system has been designed to take the non-applicable VAT off the final sale amount and then add the shipping charge. Local tax rates and customs charges may apply to these orders once they arrive into the US. This is payable to on receipt of the goods. Tel: 00 353 1 4430800 (10.00 - 6.30pm).
Delivery Information Worldwide:
We can ship to anywhere in the world so if you cannot find your country listed above, contact us on Tel: 00 353 1 4430800 (10.00am to 6.30pm, Monday to Friday) or via email, firstname.lastname@example.org to organise shipping.
We reserve the right to change these conditions due to unforeseen circumstances or if an item is out of stock or if your products have to be specially ordered in. If there are any issues with your order we will always keep you informed on the progress of your order.