If you decide that the product you purchased from us is not exactly what you were looking for, or is the wrong size, there is no problem returning it to us.
We will accept products back for exchange or a full refund as long as it is with its original packaging, receipt, the product itself unused or unworn, and returned within 14 days. However carriage will not be refunded. Where an item was sent having availed of free carriage and returned for reasons not relating to a fault with the product, Basecamp will deduct the cost of carriage from the return/credit.
Should you wish to exchange a size please contact the store prior to sending the item back. If we do not currently have an item in stock we can order from our suppliers. A delay may occur if the product is not available. Alternatively we can expedite the order from our supplier at an addition carriage charge of €15. Our returns policy is flexible, but if you are unsure please contact us.
Remember, before purchase, if in any doubt about size, colour or suitability of a product, you can email or call us with any queries about all of our products. We will endeavour to respond to emails within 24 hours.
Please note that we cannot accept any returns (other than warranty) on rated safety equipment such as climbing hardware (carabiners, nuts); softgoods (harnesses, slings); or helmets etc. as we cannot resell these products. If you are unsure whether your item falls into this category please contact us.
Please note that for international customers a postage charge is required for replacement items.
All the products we sell are covered by the manufacturer's warranty, which will cover the product for faults and defects. This period of cover can vary, most items will be 1 year, but it is worth remembering that warranties do not cover general wear and tear. If you have an issue with a product purchased from Basecamp please contact us first, and we will explain the procedure. Returned items with a warranty or repair issue should be clean and you will have to cover the postage cost back to Basecamp, usually refunded after the manufacturer has agreed that the problem is covered under warranty.
If for any reason your order arrives damaged from transit, contact us before sending it back and we will send you a replacement.