We take the security of your details very seriously and have taken every precaution to ensure that your transaction is secure. All your personal and account details are held on a secure Web server, and when you place your order you will be taken to a secure server - look for the locked padlock symbol in the status bar of your Internet browser.
If you are still unsure about submitting your details over the Internet, you can give us a call on +353 (0) 443 0800 and ask for the webstore
Basecamp takes great care with the descriptions of the products as they appear online. The limitations of broadcasting may mean a slight variation. Every reasonable care has been taken to ensure that the descriptions are accurate. However, specifications are subject to change and Basecamp cannot be held responsible for discrepancies, either real or perceived.
We accept all the major debit and credit cards: Visa, MasterCard, Laser, Access, and Visa Electron cards.
We also accept checks and postal orders up to the value of your order (upon prior agreement - email [email protected] to enquire). Make these items payable to Jack Layden Enterprises Limted. Checks MUST be accompanied by valid check guarantee card with details written on the reverse of the check. A check with a value above that of the guarantee card will be Transaxed, which is our method of rapid check verification.
Do Your Prices Include VAT?
All prices on this site are quoted in and include value-added tax (VAT) at the appropriate rate. Your selected delivery destination will determine whether or not VAT is applicable. If VAT is not applicable, then this tax will be deducted from your order prior to your card being charged. Your location may render you liable to import, state, local, or other taxes. Such taxes are entirely your responsibility. You must include your billing address as it appears on your credit card statement. Basecamp uses an address verification system to ensure correct billing addresses. Orders with incorrect details will not be processed.
The prices quoted are those valid at the time of production. Due to circumstances beyond our control, prices may have to be altered up or down, including any alteration to the rate of VAT. VAT does not apply to orders to be shipped outside the EEC or other tax-free areas – in these circumstances, goods will be priced without VAT. All prices shown are cash prices. All products shown in this service are subject to availability.
You will be notified by e-mail as soon as we receive your order. Please ensure that you enter your e-mail address on the order form. If we have any queries regarding your order, we will contact you via e-mail or telephone.
Goods Out of Stock
If you place an order and the goods are out of stock, we will inform you ASAP via e-mail or telephone. Please ensure that you submit your correct e-mail and telephone details on the order form.
If your order contains multiple items, we can either wait for the out-of-stock item to arrive and ship everything together, or ship the order separately.
Canceling or Altering Orders
You can cancel or alter your order at any time prior to its dispatch. Altered orders may be subject to a small delay as the order is repackaged, etc. Please have your order details ready when phoning us.
Off-line orders may be printed and sent by fax, post, or e-mail, together with payment. Your goods will be dispatched as soon as possible. In the event of a product being out of stock, you will be contacted and made aware of an expected date of delivery.
When Will My Order Be Dispatched?
- Orders received before 1.00 p.m. Monday to Friday will be dispatched the same day, provided we have your items in stock.
- Items ordered after 1.00 p.m. on Friday and over a weekend will be dispatched Monday.
- Items dispatched on Friday are for delivery the following Monday.
- Items ordered over a bank holiday will be dispatched the next working day.
- Basecamps stock status is constantly updated, but demand is high and we occasionally run out of stock on popular items. If, for this reason, we cannot dispatch your order, we will contact you with a revised dispatch date.
What Do I Do If an Item Doesn't Work or I Don't Like the Color?
Contact ‘Basecamp’, because problems can often be resolved without incurring unnecessary postal charges. If however, it is deemed necessary to return an item for exchange or refund, please note the following:
- Returned goods must be in their original packaging, with labels still attached. Goods must be returned within fourteen days of receipt.
- Goods must be accompanied by the receipt and a note outlining the reason for return.
- Goods listed in our Special Offers or Clearance sections are not refundable, but can be exchanged.
- Goods must be in new condition, that is, unused and unmarked. Costs incurred in posting the returned items are not refundable.
- Goods must be returned within seven days of purchase.
‘Basecamp ’ reserves the right to alter without prior notice any content found within this Web site. Special offers and reduced items are subject to one per customer, and strictly on a first-come, first-served basis. ‘Basecamp’ and any other party involved in making this site available to you are not liable for any direct, indirect, incidental, consequential, or punitive damages arising out of its being accessed or used. ‘Basecamp’ assumes no responsibility, and shall not be liable for any damages or viruses that may infect your computer equipment or other property in any way, shape, or form as a direct result of accessing this Web site.